Refund Policy

1. Order Cancellations

You may request a cancellation of your order before it has been dispatched by contacting our Customer Care team. Once an order has been shipped, it cannot be cancelled.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [e.g. 7 days] of delivery with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.

3. Supply Plan Refunds

Our 3-Month, 6-Month, and 1-Year supply plans are paid in full as a single, one-time payment at checkout. We then ship your supply in monthly instalments for the length of your plan.

• Because each month's instalment is prepared and dispatched in advance, we're unable to offer refunds for an instalment that has already shipped.
• You may request to cancel the remaining, unshipped instalments of your plan at any time. Once cancelled, we will refund the portion of your one-time payment corresponding to the instalments that have not yet shipped.

4. Refund Method

Approved refunds will be credited back to your original payment method within [e.g. 7–14 business days], depending on your bank or payment provider's processing time.

5. Non-Refundable Situations

• Change of mind after an order has been dispatched
• Incorrect delivery address provided by the customer
• Products used or opened beyond what is reasonably needed to assess an issue

6. Contact

To start a refund or replacement request, please reach us via the details on our Contact Us page.